SHIPPING AND RETURNS
YOUR PACK SHIPMENTS
Packages are generally dispatched within 3 days after receipt of payment and are shipped via either The Courier Guy or South African Post Office with tracking. Whichever shipment choice you make, we will provide you with a tracking number to track your shipment.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
We also accept free returns and a 30 day money back guarantee if you are unsatisfied with your order.
All transactions are handled by our Uber secure payment partner, Payfast and Paypal. We do not hold any Credit Card record on site at all.
OUR PAYMENT PARTNER
We have partnered with Payfast to process payments. None of your data is stored on our server besides your name, delivery address and preferred method of payment. All transactions are stored directly with PayFast's secure server.
Payfast uses multiple payment methods. Credit Card, Debit Card, BitCoin, Masterpass, EFT and a few more.
If you want to know more, or want a different method of payment, give us a call or visit our contact us page for more contacting methods.