Refund policy

Refund & Return Policy

At Basix Skin Care, we stand behind the quality of our products and want you to be happy with your purchase.

30-Day Returns

If for any reason you are not happy with your purchase, you may request a return within 30 days of receiving your order.

Our 30-day return policy applies to products purchased directly from the Basix Skin Care online store.

Free Returns

Returns are free of charge.

Once your return has been approved, Basix Skin Care will arrange collection of the product from you at no additional cost.

There are no return shipping charges and no restocking fees.

Please do not send a product back to us before contacting us and receiving return instructions.

Product Condition

Because our return policy is designed to allow you to try our skincare products, products may be returned even if they have been opened or used.

Where possible, please return the product in its original container or packaging together with any remaining product.

We reserve the right to refuse returns in cases of suspected misuse, fraud or abuse of our return policy.

How to Request a Return

To request a return, contact us within 30 days of receiving your order:

Email: fmanneke@basixskincare.com

Please include:

Your name
Your order number
The product or products you would like to return
Your collection address

Once your return request has been accepted, we will provide collection instructions and arrange for the product to be collected from you free of charge.

Returns sent to us without first requesting a return may not be accepted.

Refunds

Once your returned product has been received, we will process your refund.

You will receive a full refund of the purchase price paid for the returned product or products.

There are no deductions for return shipping or restocking fees.

Approved refunds will be issued to your original payment method within 10 business days of the returned product being received.

Your bank, card issuer or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at fmanneke@basixskincare.com.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If a product is damaged, defective or you receive an incorrect product, please contact us as soon as possible so that we can resolve the issue.

Collection of damaged, defective or incorrect products will be arranged by Basix Skin Care at no cost to you.

Exchanges

We do not process direct exchanges.

If you would like a different product, you may return the original product in accordance with this policy and place a new order for the product you would prefer.